Terms and conditions of service

Last updated 1st February 2018

1. Introduction

This page, together with our Privacy Policy tells you information about us and the legal terms and conditions (the "Terms") on which we make available to you the online ticket-selling software solution (the "Service").

Please read these Terms carefully and make sure that you understand them before signing up to the Service.

2. Information about us

Tazotix.com and any of their sub-domains is a site operated by Tazotix, which is the trading name of Zimma Ltd ("We"). We are registered in England and Wales under company number 07583551 and have our registered office at Unit 6, 14A Andre St, London, E8 2AA. Our VAT number is GB184622203.

You can contact us by writing to us at [email protected].

3. Our contract with you

You agree to these Terms and you enter into a binding contract with us when you download any of our apps. If you do not agree to any portion of these Terms of Service, please do not use or access the Service.

We may amend these Terms from time to time. You should check the website (www.tazotix.com/terms) from time to time to review the then current Terms, as they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms: (a) located on particular pages at the website; or (b) notified to you, from time to time.

4. Your use of the service

You shall:

You may use the Service to manage ticket sales and admission only if you are the event organiser or an authorised ticket seller (and have the event organisers expressed written permission) for all the events you are selling tickets for. If you will be using the Services on behalf of an entity, you agree to these Terms on behalf of that entity and represent that you have the authority to do so.

Access to the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Provider's control. Your access to the Service may also be suspended, or your account may be cancelled at any point, at our discretion, including (but not limited to) if we suspect that you are using the Service for fraudulent or criminal purposes, if we are advised to by law enforcement agencies or if you have failed to pay the service fee (in which case we would typically notify you in advance of the non-payment).

7. Our relationship with your customers

Our relationship with your customers We provide the Service to you and have no direct relationship with your customers. When you manage tickets for your customers through the Service, the contractual relationship is between you and your customers. You are responsible for providing your own terms and privacy policy with your customers and accordingly, we will direct any customers who direct queries regarding your events to you. You agree not to refer your customers to us for support.

Please see section 9 below for how we use your customer's personal data.

You shall hold us harmless, and indemnify us, against all claims, costs and damages (both actual and consequential) arising out of, or in any way, connected with:

8. How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to ready our Privacy Policy, as it includes some important terms which apply to you.

9. Use of customer's personal information

Protection of personal data is very important to us. We will comply with the applicable data protection laws, including in particular, the adoption of laws consistent with the EU Directive 95/46/EC (“EU Data Directive”) binding in United Kingdom, as amended from time to time.

For any personal data of your customers and event attendees processed on your behalf as part of the Service ("Customer Data"), we and you both agree that you are the data controller and we are the data processor in relation to that data. We shall process the Customer Data only for the purpose of providing you with the Service and upon lawful instructions reasonably given by you to us from time to time. We will employ appropriate technical and organisational measures to protect such personal data which are equivalent to the measures that we take to protect your personal information (as set out in the Privacy Policy). As data processor, we may appoint sub-processors for parts of its processing of personal data, provided however, that the sub-processor assumes the same obligations as are imposed on us as data processor.

You acknowledge that we are reliant on you for direction as to the extent to which we are entitled to use and process the personal data you provide us with. Consequently, we will not be liable for any claim brought by a data subject arising from any action or omission by us, to the extent that such action or omission resulted from your instructions.

In providing the Service, we may transfer personal data (including Customer Data) to third party service providers, which may store and process this personal data on servers located outside of the EEA (including for data back-up purposes). If we transfer Customer Data outside of the EEA in this way, we will take the appropriate steps to ensure that the Customer Data continues to be protected (typically through the the third party agreeing to comply with European Commission approved contractual obligations in their standard terms).

Where you export your Customer Data during your use of the Service (for example exporting a list as a spreadsheet, downloading data to the check-in app, or synchronising a MailChimp account) you are responsible for ensuring that your use of that Customer Data is compliant with data protection laws and the terms in place between you and your customer.

12. Intellectual property rights

All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by us You acknowledge that, in respect of any third party Intellectual Property Rights, your use of any such Intellectual Property Rights is conditional on us obtaining a written licence from the relevant licensor on such terms as will entitle us to license such rights to you. All materials, equipment, documents and other property of us are our exclusive property.
For the purposes of this section, “Intellectual Property Rights” means all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.

13. Disclaimer

While we endeavour to ensure that the Service is available 24 hours a day, we do not guarantee the availability of the Service and shall not be liable if for any reason the Service is unavailable at any time or for any period.

Access to the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

We do not warrant the accuracy and completeness of the material on the website. We may make changes to the material on the website, or to the functionality of the Service, at any time without notice. The material on the website may be out of date, and we make no commitment to update such material.

The Service (including all hardware and software comprising the Service) and the material on the website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the website and the Service on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms, might have effect in relation to the website or the Service.

14. Liability

We and our employees and agents, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of business, loss of income, loss of profits, loss of goodwill, loss or corruption of data, or loss or damage arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the website or Service in any way or in connection with the use, inability to use or the results of use of the website or the Service, any website linked to the website or the material on those websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your use of the website or the Service or mobile apps for event check-in.

Nothing in this legal notice shall exclude or limit our liability for:

16. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction or the English courts.

Privacy policy

Last updated 1st February 2018

Tazotix ("we") are committed to protecting and respecting your privacy and keeping your personal information secure.

This policy (together with our Terms and Conditions of Service and any other documents referred to on it) sets out:

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Zimma Ltd of Unit 6, 14A Andre St, London, E8 2AA (registered at Companies house with company number 07583551 and trading as Tazotix).

Information we may collect from you

We may collect and process the following data about you:

When using our paid service, you will be asked for financial details such credit / debit card information. The processing of these payments are carried out by third parties and on a separate secure server. We do not store any credit or debit card information on our servers.

How we use your personal information

We use information held about you for the following purposes:

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be carried out by third parties over encrypted connections using SSL technology. Where we have given you (or where you have chosen) a password or API key which enables you to access certain parts of our site or apps, or you have invited team members to access parts of our site or apps, you are responsible for keeping this password or API key confidential. We ask you not to share a password or API key with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure of your information

We may disclose your personal information to any member of our group from time to time.

We may disclose your personal information to selected third parties, including:

We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements, or to protect the rights, property, or safety of Tazotix, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud detection and protection and credit risk reduction.

Use of your customers' data

As explained further in section 9 of the Terms and Conditions, we and you agree that you are the data controller and we are the data processor in relation to the personal data of your customers and event attendees that we process on your behalf as part of the Service ("Customer Data").

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by unsubscribing from our newsletter and other communications. You can also exercise the right at any time by contacting us at [email protected].

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Links to other websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. We recommend that you review this page from time to time for updates.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected].